Summary
The Repair Technician will be responsible for providing computer diagnostics and repairs.
Responsibility
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The primary responsibility of a computer technician is to diagnose and repair laptops.
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Troubleshoot and diagnose computer systems both hardware and software
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Manually examine and repair computer hardware and peripheral components.
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Take apart and re-assemble computer components and parts.
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Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable
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Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system
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May manually set up computer systems and hardware, and install or re-install software programs for computer users.
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Other duties as assigned.
Education and Experience
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Working towards completing A+ certification
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Still attending tech school
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Should have solid 1-2 years of repair experience
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Worked in low production PC type environment
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Experienced in 1-2 OEM’s
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Knowledge of simple or repetitive component replacement such as LCD/HDD for multiple commodities
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Should have working knowledge of different models such as Dell, HP, Toshiba, Apple, and Acer.
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Basic computer skills, including Microsoft Office Word, Excel, Power-point, etc.
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Must be able to identify and resolve problems in a timely manner.
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Ability to reach daily KPI/Hour metrics ?- Minimum KPI Standards of 1.20- 1.49 (Able to meet within 90 days of employment)
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Must be able to gather and analyze information skillfully