We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to communicate effectively, analyze customer needs, and deliver solutions will be essential in ensuring a positive experience for our customers. This position requires a blend of office skills and customer service expertise to manage inquiries efficiently.
Customer Service Available Shift:
- 8:00 AM ~ 4:30 PM
- 8:30 AM ~ 5:00 PM
- 9:00 AM ~ 5:30 PM
Responsibilities
- Provide outstanding customer support via phone, email, and chat.
- Handle inbound and outbound calls to assist clients with inquiries and resolve issues.
- Accurately enter and maintain data in our computerized systems.
- Communicate clearly and professionally with clients to understand their needs.
- Taking payments for devices that are pending payment
- Sending text messages to clients for payment, address updates etc.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Assist with administrative tasks as needed, including filing and organizing client information.
- Collaborate with team members to enhance the overall customer experience.
Customer Service Requirements
- Proven experience in a customer service or client services role is preferred.
- Strong phone etiquette and communication skills are essential.
- Proficiency in data entry and familiarity with computerized systems.
- Technical proficiency with relevant customer service software to effectively address customer concerns and provide solutions.
- Ability to analyze information effectively and provide appropriate solutions.
- Must have patience, adaptability and active listening skills
- Excellent typing skills with attention to detail.
- A proactive approach to problem-solving and the ability to work independently or as part of a team.
- Flexibility to adapt to changing priorities in a fast-paced environment.
Join us in delivering exceptional service that makes a difference!