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Inbound Contact Center Agent

Listed on: 01/09/2019
Location: Tucson, AZ 85706
Industry: Clerical
Description:  Position INBOUND CALL CENTER TECHNICAL SUPPORT AGENT (PAID TRAINING) Location: Tucson, AZ, 85706 Employee Type: 90-day Temp to Permanent Pay Rate: $13.00 /Hour Shift: Must have flexibility within M-Sa 5:00am-6pm (Support Center hours are M-F 5am-6pm & Sa 7am-4pm, closed Su) Job Summary Top Skills Technical Aptitude Ability to troubleshoot and multitaskComputer proficiency Excellent Customer Service Job Description Taking inbound calls providing technical support to customers with their garage door systems, openers and software/applicationsWill utilize the provided training and resources, sound reasoning skills, inquiry, troubleshooting tools, to resolve product and customer questionsWill confidently interact with customers utilizing professional written and verbal skills as well as strong customer empathy Work Environment Welcoming, fun and engaging environment. Agents are well supported Growing and expanding call center environmentEach agent will be at a cubicle with a computer and necessary tools for troubleshooting to include real models on call floor for hands-on experienceAgents are set up for success with three of weeks of training, caring supervisors that want to see you succeed and an arsenal or resources at your fingertips for every customer interactionNo maximum call times, you are there to support the client until the job is done Hours must be available 5am-6pm Mon, 7am-4pm Sat, Closed SunShifts will begin between 5am-9:15am and end by 6pmFixed Shifts are assigned at end of training Shift bids offered 1-3 times per month (based on performance, not tenure) Training Hands-on training from day one!Training 7:30am-4:15pm M-F 3 weeks training and 1 week nesting (nesting will be on assigned shift and they will be on the phones on their own very quickly)Next available class January 2019 Min Qualifications Required HS Diploma or GEDExcellent Customer Service Skills!Computer ProficientDrug Screen & Background Check Performance Expectations Performance Metrics: Calls are recorded and they will have to meet the quality metrics.Great attendance is a mustCandidates must be highly motivated to learn and develop as an agentWill take about 25-35 calls per day minMust have professional and empathetic customer service skills Please research Chamberlain Group at You can also find videos of what they do at