Forklift Service Writer Coordinator Back to Job List

Forklift Service Writer Coordinator

Listed on: 07/16/2018
Location: Oklahoma City, OK 73118
Industry: Industrial
Salary: up to $25 DOE
Description:  Hours for this position are as follows: Monday - Thursday 8am-5pm Friday 8am-4pm   Forklift Service Writer Job Duties: Ascertains forklift problems and services by listening to customer's description of symptoms; clarifying description of problems; checking maintenance records; examining service schedules. Coordinates with Service Manager and Parts Department customer service needs and expectations Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's bill. Schedules Preventative Maintenance work and prospects for additional customers Prepares Work Orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Work Order into service database system Maintains customer rapport by explaining estimates and expected return of forklift; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary equipment. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Pursues opportunities for industry safety training to conduct forklift certification. Reports to Service Manager Responsible for managing Customer Service Representative when needed Assume additional management assignment when necessary Forklift Service Writer/ Coordinator Advisor Skills and Qualifications: Self-Starter People Person Customer Pleaser Outgoing Great Personality Lifting 25 pounds Problem Solving and Reporting Research Results Quality Focus Productivity Estimating Product Knowledge Customer Service Safety Management PC Skills, Word, Excel, Info lift, Quick Books General Forklift or Automotive Knowledge