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Customer Service

Listed on: 01/22/2021
Location: Oklahoma City, OK 73116
Industry: Clerical
Description: Your job description as a Level One Customer Service Representative is as follows:1. To provide the best possible customer service for members, attorneys, and associates through quality inbound and outbound phone calls2. To obtain specific information from a traffic citation and input it into the computer system3. To obtain specific information regarding a member’s past driving record and enter it into the computer system4. To relay laws and procedures member must follow in order for a traffic citation to be handled in the best possible way5. To instruct member of any paperwork needed to work the case and input these instructions into the computer system6. To properly complete various forms of paperwork including membership changes and requests for driving records7. To precisely note member files in the computer system 8. To perform other duties as assigned by team lead when needed9. To arrive on time and stay for the duration of your scheduled shift10. To maintain proper records of attendance by correctly using the Paycom system11. Report to Team LeadQualifications:1. Must be able to verbally communicate with a customer via telephone2. Type at least 15 WPM3. Must be able to operate a computer4. Be familiar with 10-key5. Consistently answer phone calls 6. Legibly complete paperwork7. Familiarity with legal terms Physical Requirements:1. Must be able to sit for eight hours2. Must be able to use wrists, hands, and fingers for typing at a computer eight hours3. Must be able to hear/speak with a customer via telephone4. Must be able to see and read a computer screen