Customer Retention Specialist Back to Job List

Customer Retention Specialist

Listed on: 01/29/2020
Location: Alpharetta, GA 30005
Industry: Admin
Description: OnTrack Staffing is looking for a Customer Retention Specialist for a client in Alpharetta GA. This is a direct hire position. $30-$45K contact 972-454-4414 Client is a leading developer of both corporate and education focused IT management software solutions for the past 30 years; serving customers of every size and in every state ranging from SMEs to Fortune 100 companies and federal departments. With a global installation base exceeding 15 million, our solutions have a highly valued pedigree and are considered best in class within each of the market segments in which we operate. The Role:As part of our education inside sales team, you will be responsible for nurturing existing customer relationships to ensure customer satisfaction and ongoing account retention. Your assigned accounts will be ongoing users of our award winning classroom management, IT asset management & Safety Suite and our mass alerting & emergency notification software. Specific Responsibilities:  Contact existing clients 45-60 days in advance of their support contract renewal date and provide timely quote information  Conduct proactive follow up efforts to secure contract renewals within specified time periods. Develop potential up / cross selling opportunities through proactive account management, identifying any changes to customer needs & requirements. Utilize assigned CRM (Salesforce) to maintain accurate and up to date customer records. Produce accurate sales forecasts for assigned accounts. Serve as the nominated point of contact for assigned accounts. Regularly contact current customers throughout their annual maintenance period to verify continued usage and satisfaction of their purchased solution. Proactively keep up to date with latest product information to help develop your role as a trusted adviser. Who Are You?This position is ideal for candidates who are in the early phase of their sales journey and looking for an opportunity to develop the necessary inside sales skills to accelerate their career progression; within a respected and supportive organization. While some prior inside sales experience is preferred, having excellent communication skills, a willingness to learn and being highly organized are far more important characteristics to succeed in this role. Successful candidates should be naturally inquisitive of IT and keen to broaden their overall product and market intelligence. Specific Characteristics:  Excellent communication skills (interpersonal, written and verbal).  Self-motivated without the need for continued oversight.  Positive outlook with a willingness to seamlessly integrate into a team environment.  Professional attitude with some experience of working within a corporate environment.  Some computer skills with proficiency in MS Office and/or CRM (Salesforce). Competitive basic salary with potential to earn commission, full medical and dental benefits package and generous PTO allowances (after qualifying period). If you’re hungry to advance your sales career, keen to learn new skills and have a positive and fun outlook, we’d love to hear from you.